Neil Potter is co-founder of The Process Group, a company formed in 1990 that consults on process improvement, software engineering, and project management. Neil has 26 years of experience in software and process engineering. He is an SEI-certified SCAMPI Lead Appraiser, Intro to CMMI instructor, Six Sigma Greenbelt, and Certified Scrum Master. He has a B.Sc. in computer science from the University of Essex (UK) and is the co-author of Making Process Improvement Work: A Concise Action Guide for Software Managers and Practitioners (Addison-Wesley) and (in publication) Making Process Improvement Work: A Concise Action Guide for Service Organizations.